COVID 19 Prevention Policy
As an online business, our hours are not affected by the ongoing pandemic.
We are following all government guidelines to help prevent the spread of COVID-19. This includes regular hand washing and sanitation of our work spaces. When packaging items, we ensure the area is cleaned before and after and minimise contact with others throughout the whole process.
Most courier and postal services manage the new process very well and offer contactless and socially distanced delivery. Delivery is as stated on our delivery policy, however with the increase in parcels being sent during the current pandemic due to reduced socialising and travel, there may be slight delays. However, once posted with Royal Mail, we have no control over the time frame.
Our parcels have minimal additional materials in them (such as packing slips) so that we have minimal contact with your items. Some items will be sent to you directly from the supplier, all of whom are following the guidelines to help prevent the spread.
We do our best to keep our stock availability up to date, however if for any reason items are unavailable or out of stock it is updated on our website as soon as practically possible. If an issue occurs resulting in a delay in dispatch or delivery, we will contact you immediately to update you with new time frames. You always have the option to cancel and receive a full refund for any items that may be delayed.
If you have any questions on our policies and procedures, please don’t hesitate to contact us on firstname.lastname@example.org